1.General Principles

Linker360 is a marketplace that facilitates connections between Customers and independent Vendors. Most payments made on the Platform fall into one of two categories:

• Platform payments — made directly to Linker360 for Credits, Subscriptions, Premium Listings, or Advertisements. These are governed entirely by this Policy.
• Vendor payments — made to a Vendor for actual wedding services (e.g. venue, catering, photography). These are governed primarily by the individual Vendor's own cancellation and refund terms, with Linker360 acting only as a facilitator (see Section 8 and 9).

2.Non-Refundable Items

The following are non-refundable under all circumstances, except where mandated by applicable law:

• Platform fees, convenience fees, and payment gateway processing charges
• Credits that have already been used to unlock a lead, contact, or feature
• Subscription periods that have already elapsed
• Advertisements that have already gone live or been displayed
• Any amount where the refund request is made after the applicable window specified in this Policy

3.Credits

Credits are a digital, non-transferable unit with no cash value. Refunds, where eligible, are issued only to the original payment source.

4.Subscription Plans

• Within 7 days of purchase, plan unused: Eligible for a full refund minus payment gateway charges, provided no leads, premium features, or visibility benefits under the plan have been availed.
• Plan partially used or benefits availed: Not eligible for a refund; you may cancel auto-renewal to prevent future charges.
• Auto-renewal charges: If you did not intend to renew, contact us within 48 hours of the renewal charge for review; refunds for renewals are assessed on a case-by-case basis.
• Upgrades: Where a Vendor upgrades mid-cycle, the remaining value of the previous plan may be adjusted (pro-rated) against the new plan at Linker360's discretion; no cash refund is issued for the difference.

5.Premium Listings

Fees paid for Premium Listing placement are non-refundable once the listing has gone live and received any impressions, clicks, or leads. If a Premium Listing fails to go live due to a verified technical fault on our end and is not resolved within a reasonable time, a full refund or credit equivalent will be issued at our discretion.

6.Advertisements

Advertisement fees are non-refundable once the advertisement has been approved and published on the Platform. If an advertisement is rejected by Linker360 prior to going live (e.g. for policy violations), the amount paid will be refunded in full, minus any non-refundable processing charges.

7.Booking & Service Fees

Where Linker360 facilitates collection of advance or booking amounts on behalf of a Vendor:

• Refund eligibility for the service amount is governed by the individual Vendor's cancellation policy, as displayed at the time of booking or communicated directly by the Vendor.
• Any Platform convenience fee charged on top of the Vendor amount is non-refundable.
• Linker360 will use reasonable efforts to facilitate communication between the Customer and Vendor in the event of a refund dispute, but is not a guarantor of the Vendor's refund obligations.

8.Vendor-Side Cancellations

If a Vendor cancels a confirmed booking, the Customer is entitled to a full refund of any amount paid towards that booking, excluding non-refundable Platform convenience fees, unless otherwise agreed between the parties. Repeated cancellations by a Vendor may also result in penalties under our Terms & Conditions, including suspension.

9.Customer-Side Cancellations

If a Customer cancels a confirmed booking, refund eligibility for amounts already paid to the Vendor is governed by that Vendor's specific cancellation policy (e.g. tiered refund based on days before the event). Customers should review the Vendor's cancellation terms before confirming a booking. Platform convenience fees are non-refundable regardless of the reason for cancellation.

10.Failed, Duplicate & Excess Payments

• Failed transactions where the amount was debited but the order/credit/plan was not activated will be automatically reversed by the payment gateway within standard banking timelines, typically 5-7 business days.
• Duplicate payments for the same order, once verified, will be refunded in full to the original payment source.
• Excess payments made in error will be refunded upon verification, minus any applicable gateway charges.

Please contact support with your transaction reference number to report any failed, duplicate, or excess payment.

11.Chargebacks & Payment Disputes

We encourage users to contact our support team to resolve payment issues before initiating a chargeback with their bank or card issuer. Chargebacks raised without first attempting resolution with Linker360, or found to be without valid cause, may result in suspension of the associated account and recovery of related costs, including chargeback fees levied by the payment gateway.

12.Promotional Credits, Coupons & Referral Rewards

Discounts, promotional credits, coupon codes, and referral rewards have no cash value and are not refundable or convertible to cash under any circumstances. If an order paid for partly using a coupon or promotional credit is cancelled, only the actual cash amount paid (if any) is eligible for refund, subject to the relevant section of this Policy.

13.Refund Timeline & Mode

All approved refunds are processed back to the original payment method used for the transaction. Linker360 is not responsible for delays caused by the user's bank or payment provider.

14.How to Request a Refund

To request a refund, please email billing@linker360.com with the following details:

• Registered account email or mobile number
• Transaction ID / order reference number
• Date of payment and amount paid
• Reason for the refund request

Refund requests submitted without sufficient detail to verify the transaction may be delayed until the required information is provided.

15.Refund Decision Authority

All refund decisions are made at the sole and final discretion of Linker360's Admin/Billing team, based on the criteria set out in this Policy, except where applicable consumer protection law grants you a non-waivable right to a refund. Linker360 reserves the right to make exceptions to this Policy on a case-by-case basis, without obligation to extend the same exception to other users.

16.Fraud & Abuse

Linker360 reserves the right to deny a refund, reverse a previously issued refund, or suspend an account where there is reasonable suspicion of fraudulent refund requests, manipulated bookings, or abuse of this Policy (e.g. repeated purchase-and-refund cycles to exploit promotional offers).

17.Force Majeure

Where a booking or service cannot proceed due to events beyond reasonable control (e.g. natural disasters, government restrictions, pandemics), refund eligibility for Vendor-side amounts will be governed by the relevant Vendor's force majeure terms. Linker360 will act in good faith to facilitate a fair resolution between the parties but does not guarantee a specific refund outcome in such cases.

18.Taxes on Refunds

Where GST or other applicable taxes were charged on the original transaction, refunds will be processed in accordance with applicable tax law, and any non-refundable tax component will be communicated at the time the refund is processed.

19.Changes to This Policy

Linker360 reserves the right to update this Refund Policy at any time. Material changes will be communicated via email, in-app notification, or a notice on the Platform, with the "Last Updated" date revised accordingly. The Policy in effect at the time of your transaction will apply to that transaction.

20.Contact Us